![]() These guidelines and standards aim to keep the content on relevant and family-friendly without limiting expression of strong opinions. We sometimes show external review scores from other well-known travel websites. If you like, you can sort and/or filter them (by time of year, review score, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.Īn Accommodation may choose to reply to a review. Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.emails, phone numbers or credit card info) Personal or sensitive information (e.g.However, we won’t display any review that includes or refers to (among other things): Ideally, we would publish every review we receive, whether positive or negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. ![]() We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. ![]() Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. What was interesting was that we were able to observe the frantic work, being undertaken on the property once we had vacated it, in preparation for the next paying guests to rent it.Each review score is between 1-10. She did not offer us any refund for our early departure. The owner / hostess was somewhat unresponsive and said that she had done all that she could be reasonably reasonably expected to do. In the end we decided that it was not suitable for young children so we moved out a week early into other local accommodation. The mattresses, bedding and towels were all damp - we had to sleep in track suits for the first 7 nights until the house eventually warmed up.Īs a rental property it is very tired and not suitable for renting in the winter months. The property was damp, cold and totally un inviting. There were no instruction about heating the house. There had been absolutely no preparation undertaken by the hostess - even the gas cylinder for the gas heater was empty. We arrived on a Sunday afternoon in very poor weather. ![]() "We booked this property for 18 days, with the last week being intended for our son and our grandchildren to join us.
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